FREQUENTLY ASKED QUESTIONS


ARTWORK SPECIFICATIONS

What products do you use for your artwork?

I use various drawings tools, all with professional grade qualities. This includes graphite pencils, coloured pencils with acid-free pigments and excellent lightfastness ratings. I also use high-quality acid free paper with superior archival characteristics.

How long does it take to complete an artwork?

The time taken to complete each piece varies and depends on things such as the size, medium used and complexity. It can take anywhere from a week to a month or more.

What does the artwork look like?

My website shop provides a description of each artwork for sale including its dimensions, and images to offer a view of how the artwork looks. Please note that while every attempt has been made to ensure the accuracy of the photographs, there may be slight variation between the images and the real artwork.

If you are interested in purchasing artwork but are unsure on its specifications, please contact me and I will be happy to share more details with you.

Can I purchase artwork framed?

No. Currently, all original artwork and prints are sold unframed.

What does gsm mean?

The gsm for each artwork refers to the weight in ‘grams per square meter’. The higher the gsm, the heavier the paper.

LIMITED EDITION PRINTS

The Limited Edition prints available in my shop are fine art (Giclée) prints produced professionally. 

They are created using high resolution, state of the art flat-bed scanning technology (the only one of its kind in Australia), fully colour matched so it matches as close as possible to the original, and then printed with museum grade ink on smooth white 100% cotton rag acid free paper 300gsm. (Prints include a blank 40mm white border). 

Each print is signed and numbered and comes with a Certificate of Authenticity.

Limited Edition prints are a print on demand service. No guarantee is given regarding the timeframe for print and delivery. If you would like to find out more about possible timeframes please contact me via email info@candaceslager.com.

Every attempt has been made to produce prints that are similar in colour and clarity to the original, however, slight variations may be present.

It is recommended that prints be handled in the same manner as an original artwork – see 'Maintenance and Care' below.

COMMISSIONS

I offer private and commercial commissions in graphite and colour pencil. To discuss your commission, please contact me via email info@candaceslager.com.

Your unique piece can take anywhere from a week to a month or more depending on the size, complexity and chosen medium. Before proceeding, I will provide you with a quote and timeframe for completion. If you are happy with the particulars we will enter an agreement/contract which will provide further details. The price will vary depending on complexity, materials used, and the concept development process.

Commission work is on a first come, first served basis. No guarantee is given that a commission will be accepted. 

To read more about requesting a commission click here

MAINTENANCE AND CARE

The highest quality materials have been used in the production of my original artwork. The following are recommended to enhance and protect the artwork from damage:

- Frame the artwork as soon as you can after receiving it.

- When framing, window ‘matting’ is highly recommended as it creates a gap between the artwork and the glass preventing any rubbing between surfaces or moisture that could eventually cause damage.

- Additional protection can be provided by using museum grade/UV protective glass. A framing professional can assist you with the best options.

- Consider a wall position that is out of direct sunlight, and away from moist areas that may attract dust or mould.

- Keep your artwork away from hazards such as liquids and heat.

- Ensure any materials that come into contact with your artwork are acid free to avoid yellowing and fading.

It is recommended that you select your frame after the artwork has been received so that you can select a colour scheme that is right for you.

For more lighthearted information please read my blog post: '7 Tips for looking after your artwork'

ORDERING

How do you price your artwork?

The prices set on my artwork cover materials, labour, skills and creative production etc. Prices will vary depending on size, medium, complexity, volume of materials, popularity etc.

Currency

All prices on my website are shown and charged in AUD$.

Do you charge GST (Australia)?

As I operate a small company currently below the GST threshold, GST is not charged on any products sold on my website.

How do I buy artwork or prints?

To purchase an original or print online, go to the Shop page on my website. Add the desired item/s to your cart. If you have a valid discount code, enter the code at checkout. Proceed to secure checkout with PayPal. You will need to create a PayPal account. For more details about setting up a PayPal account see paypal.com.

South East Queensland customers

If you live in locally and wish to collect your order personally, please contact me directly at info@candaceslager.com.

SHIPPING

Which countries do you ship to?

Orders can be shipped to any country.

How much do you charge for shipping?

Shipping rates and insurance are free within Australia and New Zealand. All other countries shipping charges will be shown when proceeding to checkout.

Shipping charges DO NOT include any import fees, Customs/VAT, Duties, or miscellaneous local fees. These fees vary from country to country and cannot be predicted at the time of checkout as they are assessed at a national and/or local level.

If you have any questions about your order and shipping please contact me via email info@candaceslager.com prior to your purchase. 

If you live in South East Queensland, please see 'Ordering' above.

How long will it take the artwork to arrive?

Shipping occurs once payment has been received. Local and international shipping times vary. See 'Tracking your order'.

Tracking your order

You will receive notification when your item has been shipped. If you have purchased via online shop, notifications will appear in your PayPal account and/or you will receive separate tracking emails from the shipping company based on the email details you provided with your order.

Orders are shipped via Australia Post services. 

How will the artwork be packed?

Every care is taken to protect your purchased artwork from damage. Depending on the size of the artwork, it may be packed in a flat rigid envelope with internal protection, or rolled in a durable cardboard tube.

What if I don’t receive my artwork

If your item does not arrive, please contact me immediately via email info@candaceslager.com.

CANCELLATION POLICY

Can I cancel my order?

Cancellations are only possibly if your order has not been shipped. You can cancel orders paid for via your PayPal account if the status is 'Pending' (check the 'Pending' section of your PayPal account).

If your order has a 'Completed' status, this means the order and payment has already been processed and cannot be cancelled via PayPal. In this case, contact me via email info@candaceslager.com or via the contact details on the PayPal 'Summary' page to request a refund.

For commissioned works, please refer to your contract.

RETURNS POLICY

If your artwork shows signs of significant deterioration within 30 days from the date of receipt, and where there is evidence that the maintenance and care tips provided have been followed, you may be eligible for a refund.

No refunds will be given if the item is damaged in transit or if the artwork does not meet expectations.

Commissioned artwork cannot be returned.

If you would like to return an item please contact me in the first instance via email info@candaceslager.com immediately stating the reason you wish to return it.

The buyer is responsible for any return shipping costs. The artwork must be returned in its original condition and be securely packaged using similar packaging to how it was originally shipped. Refunded returns will not be accepted if the item becomes damaged in transit due to insufficient packaging.

PRIVACY

How secure is my personal information when using your website?

For all information regarding privacy and use of personal information, please refer to the Privacy Policy available at candaceslager.com.


The above information is effective from 25 April 2021. 

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